What time will my package get here?
A: Delivery times vary. Most deliveries arrive between 7:30am and 12:30pm, although depending on your location, your package might arrive as late as 6:30pm or even later.
How will my order be packaged?
Some of our foods, such as cookies, and candies are easier to ship. However, the online delivery for our cakes and cupcakes, for example requires more care and special packaging. All perishable or refrigerated items ship either next day or second day delivery through Federal Express, UPS, or USPS in order to ensure freshness and your satisfaction.
Q: What if I want my order delivered just in time for a special occasion?
A: We love it when customers order ahead of time. When you order, simply choose a future delivery date to coincide with your dinner party or special occasion gift giving. However, please note: our shippers require an extra charge for Saturday deliveries. And, unfortunately, we cannot arrange for deliveries on Sundays or Mondays.
Q: Oops! I forgot my brother's birthday––how quickly can you ship?
A. It's best to order two days before you want delivery. However, we can ship the very same day your order is placed, if you order by 12 noon most weekdays (except holidays). Orders placed after 12 noon cannot go out until the next day. As far as when your brother will receive his gift, remember: we can ship FedEx and UPS Overnight, so, if your order is completed by noon, we'll get him his Sweet Treat the next day(for a small fee). If your order is placed later than noon, it will be packed and shipped the next day and get to him the day after that.
Q: Maybe a gift card. Just to be safe.
A: Sure. Our gift cards come tucked into a nice Cheri’s Sweet Treats greeting card, within another envelope (in case you want to have it sent to yourself to address by hand or give in person). Gift cards go out the day after you place your order. They go by US mail, first class, and usually arrive 4 to 7 business days after they are sent(Shipping is FREE). If you're running late with your gift giving, EMAIL US; we can arrange to send your gift certificate by e-mail––it's just not as pretty that way.
If you do buy a gift certificate for someone, keep in mind that if they use it for an online purchase, shipping charges will apply to their total. The card can be used to pay for both products and shipping, but you might want to include a little extra love on the card to cover that.
How do I pay?
We take credit cards: MasterCard, Visa, Amex and Discover. You can also use a Cheris's Sweet Treats Gift Card to buy from us Online (Paypal)
Q: I'd like to cancel my order.
We can make it work, as long as we hear from you at least 48 hours before your order is scheduled to ship.
Refund Policy: Once your cupcakes leave our facility, they are at the mercy of our carrier. We make every effort to protect your cupcakes from damage during shipping. Any damage that is incurred during shipping must be reported immediately upon receipt.
Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.